We are here to help

Frequently Asked Questions

If you have a question about any aspect of FoxOMS we’d love to hear from you. We pride ourselves on providing fast, honest and friendly answers to your questions. We are also one of the few companies where you are in direct contact with our software developers, so you can be sure you are getting correct and timely information. Please use our contact form to get in touch.

I have a feature request, can it be implemented?

Quite possibly! We receive many feature requests every day and we consider each one. Please feel free to contact us and we can let you know if your feature request is already on the road map or likely to be considered in the future.

Do you offer any training for FoxOMS?

Not currently, however this is an area we will be looking at in the future. In the meantime we are working very hard on our User Documentation which covers a lot of FoxOMS in considerable depth.

What are your support hours?

We are based in Sydney, Australia and our support hours are from 06:00 until 22:00 Australian Eastern Standard Time, 7 days a week. We can usually respond to most requests within 8 hours.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal and debit cards. Payment is completed through our PayPal payment gateway. We also accept direct bank transfers from Australian Customers Only.

Can I pay for a longer term up front?

Yes, and as an extra incentive, if you choose to pay for 12 months upfront we will give you 1 month free.

Are there any cancellation fees?

No. We don’t charge any cancellation fees, however we do require that you pay the invoice for the remainder of your billing cycle.

Are there any fees to upgrade or downgrade plans?

No, you can upgrade or downgrade anytime. If you are upgrading an additional invoice will be generated with a prorata sum to cover the additional expenses for the remainder of the billing cycle. If downgrading, no refunds are given to cover the shortfall, the next invoice generated will be for the new plan.

Will data created during the trial persist?

Yes, when subscribing to a paid plan your data will automatically be available.

Can I get support during the trial?

Yes, We want to help get you up and running so we offer priority support for our trial users.

Where can I see the release notes for the latest version

We maintain a release notes document detailing new features and bug fixes in the About section within your FoxOMS instance.

Support

Updated on 2017-04-16T22:03:45+00:00, by tim.